Blog Posts

8 Customer Service Tips Every Employee Should Know

customer service tips

Anyone who has ever worked directly with customers or clients knows that at times, people can be very demanding, ornery, and sometimes, downright nasty in their hostility.  Employees often bear the brunt of customers’ anger about the company’s policies, or problems that they personally had nothing to do with.  Despite this already challenging work environment, customer-facing roles demand that employees also act as public relations ambassadors, since their behavior often determines how other people view the company brand. So whether you are an account manager, cashier, department manager, or healthcare worker, here are 8 great customer service tips ...

6 Easy Ways to Engage Salespeople

Engage Salespeople

Last week I conducted a Leadership Development workshop for a large Fortune 500 company on the East Coast. The workshop centered on the very hot topic of how to successfully engage a sales force and reap the benefits of that engagement. The sales managers and salespeople attending the event left on a real high, fully ready to take their game to a whole new level. The data and tips related to salespeople engagement are especially important given that: - Salespeople are more engaged than non-salespeople (23% fully engaged versus 13% for non-salespeople). Yet, salespeople are much more likely to be ...

7 Traits of Engaged and Successful Salespeople

Engaged salesperson

During one of my 79 keynote presentations last year, I was asked to describe the most important traits of engaged and successful salespeople. It was a great question that prompted me to interview hundreds of stellar salespeople and sales leaders over several months. The results came back with great uniformity and centered on seven key attributes: 1. They like to win. Competitive by nature, salespeople get intrinsic motivation by “making the sale” or winning the customer account. 2. They listen. Rather than pushing product or brochures at customers, they listen intently for customer needs or pain points. 3. They are ...