Blog Posts

Learning To Have Fun With Change

"Every day the clock resets. Your wins don't matter. Your failures don't matter. Don't stress on what was, fight for what could be."  -Sean Higgins I turned 61-years-old on October 4th. I fielded and appreciated myriad “Happy Birthday” phone messages, emails, Facebook posts, etc. throughout the day. At 5 p.m., I suddenly realized that I had not yet heard from someone who was largely responsible for bringing me into this world, my Mom. So I sent her a message: “Hi Mom. Does 10/4 ring any bells with you?” She immediately recognized she had forgotten it ...

Invariably, Mistakes Will Be Made: The Three Key Tips For Great Customer Service Recovery.

I recently moved from Illinois to Florida.  No one likes a move.  As such, you want to make sure you hire the right Moving/Van Line company.  If you don’t, your move will quickly go from bad to unbearable.  Unfortunately, I did not and had an absolutely horrific experience with Bekins/Boyer-Rosene Moving & Storage, Inc. and will never hire them again. Here is what went wrong and an outline of my terrible experience with Bekins: The representative who sold me their services (Dean) was very prompt in returning my messages during the sales process, and all ...

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List Of Speaking Topics

Kevin has given many talks on topics such as employee hiring, managing, empowerment, and many more. DOWNLOAD ...

Testimonial from Harvard Business School

Kevin was a huge success at a Recruiter's Conference held at Harvard Business School. DOWNLOAD ...

Kevin rates in top 5% of all time at SHRM Webcast

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Feedback From A National Conference

Kevin was graded in the top 5% of speakers. DOWNLOAD ...

7 Ways To Manage A Talent Shortage

Are you ready to handle the current job surge?  Nearly half of the 22 million jobs that were eliminated in the early months of the pandemic have been recovered.1 A combination of the financial stimulus, the quick roll-out of vaccines, and increasingly positive jobs reports have caused hiring to be on the rise.  Thus, competition for talent has grown extremely intense.  In fact, 42% of companies report that they have job openings that they cannot fill.1 In addition, a 2021 Federal Census Survey reported that 6 million people did not seek work because of childcare ...