Blog Posts

“Re-Casting” Employees into the Right Role

Miss Betty

The following passage is from my New York Times Best Seller Building a Magnetic Culture: RECOGNIZING TALENT - MISS BETTY’S STORY She is more than just a greeter to patients and guests at Ochsner Health System in New Orleans, Louisiana; she is Miss Betty, an always smiling, forever cheerful, burst of positivity and enthusiasm. The Louisiana hospital group first recognized Miss Betty’s positive attitude and ability to connect with patients and their families when she started working as a housekeeper 30 years ago. She was in that position for many years, but Senior Leaders thought her people skills could be ...

The Best Interview Questions for Virtual Jobs

Interview Questions

Finding good employees can be difficult. The challenge becomes even greater when hiring for a virtual role. When you don’t see employees every day, you have to trust they are working hard even though they’re unsupervised. As promised in my last blog, I’d like to share some of the best interview questions to help you effectively vet through the sea of job candidates and hire people with the greatest propensity to thrive and succeed in remote positions. More specifically, the interview questions that relate to the Four Characteristics for the Best Virtual Workers, as described in my last blog. General ...