We’ve all seen it or experienced it firsthand: Someone is speaking at a meeting or presenting at a conference, while half the audience members are looking down, openly fiddling with their smartphones. As a keynote presenter myself, I find this audience behavior especially frustrating. I’m up there passionately speaking about ways to truly help people improve their day-to-day experience at work, and the messaging is lost on an audience that is simply not listening or being fully present. Even when event planners ask participants to silence and put away their cell phones, people can’t seem to part with ...