I’ve always admired the people who choose to work in healthcare. It’s important work that requires a great deal of compassion, patience, knowledge, and sometimes even selflessness. People come to the doctor or hospital when they need help most; patients are scared and in pain, and providing service to them isn’t always easy. Many healthcare professionals experience high-stress working conditions on a regular basis, especially when patients’ wellbeing depends on them.
I was fortunate to speak at the Dignity Health conference recently in Scottsdale, Arizona, where I connected with many inspirational healthcare professionals. I met people who are clearly passionate about what they do, and find joy in contributing to Dignity’s mission of providing excellent, compassionate care.
CEO Lloyd Dean kicked off the conference by speaking to his colleagues about the work they’re doing. Dean is business-wise and outcome-focused, but also has a deep sense of understanding and appreciation for the people who deliver the ultimate patient experience; he knows the work they do isn’t always easy. Dean spoke about how there will always be challenging days when working in healthcare, and he told employees to “dig deep” to stay engaged. He said that focusing on their mission to help people in need will help get employees through even the hardest times.
Focusing on the organizational mission can help employees in all industries own their engagement level, but it is especially true in healthcare. While the work can be hard, it’s easy for healthcare workers to see how they are making a positive impact on people’s lives every single day. Dignity’s staff seem especially tuned into their mission, and it shows through the top-notch patient care they provide.